Cooling Off Rights

A person who has made an application pursuant to a CSF offer may withdraw the application in certain circumstances under section 738X (defective offer) and 738ZD (cooling-off rights for retail clients) of the act.

STEP 1: CONTACT EQUITISE

Your first point of contact for requesting a withdraw is [email protected]. Please email a request with your full name along with the details of your investment and we aim to respond to most requests in under one business day.

If you have not received a response or your email is not able to get through, please call (02) 9119 0585 to speak with one of our team. We will not provide a withdraw based on a phone call and will need an email from the registered email that made the application and with your details to process a withdraw.

STEP 2: COMPLAINTS OFFICER

If you are unhappy with the response you have received, please write to our Complaints Officer who will work closely with you to address your concerns, and will update you regularly until the matter is resolved:

Complaints Officer
[email protected]

Equitise Pty Ltd
Level 2
85 William Street
Darlinghurst NSW 2010

STEP 3: INDEPENDENT DISPUTE RESOLUTION

If you are not satisfied with the resolution offered by our Complaints Officer, you can access our external dispute resolution scheme. Equitise Pty Ltd is a member of the Australian Financial Complaints Authority (AFCA). AFCA can be contacted on:
Phone: 1800 931 678.
Address: GPO Box 3, Melbourne, VIC 3001

This is a free service for complainants.